Frequently Asked Questions
Is this an insurance plan?
No, this is not an insurance plan. Our programs provide you with discounted prices on a wide range of dental, vision and pet care services and products; you will pay for services at the discounted price at the time services are received.
How does a discount program work?
First, you can find participating providers by using the "FIND A PROVIDER" page on this website or by calling (844) 346-8610. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
Can I include dependents on my plan?
Yes, one of the wonderful features of our discount program is that your entire household can receive the discounts, even children living at college!
Can I use my membership when I travel away from home?
Yes, your membership can be used at any participating provider in the United States.
What doctors can I go to?
You can find participating providers for the discount program by visiting the "FIND A PROVIDER" page on this website or calling (844) 346-8610 and pressing option 1, then option 1 again.
How long will it take me to get into the system after I sign up?
After you have successfully become a member (either by joining on the website or calling (844) 346-8610, you will receive your membership materials and membership cards in about 7-10 days.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (844) 346-8610 and press option 1, then press option 1 again. We will be happy to send additional cards to you.
Can I go to a provider that does not participate?
You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.
There is not a provider close to my home. What do I do?
While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "NOMINATE A PROVIDER." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 6-12 weeks before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.
If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan: Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
What if I have a complaint about a provider?
Please submit all issues in writing, including a copy of your bill. You may fax them to (972) 335-3968, or you may mail them to Careington International Corporation, Attention: Member Services, 7400 Gaylord Pkwy, Frisco, Texas, 75034. Call Member Services at (844) 346-8610 for assistance.
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of the discount program is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (844) 346-8610 for help finding participating providers or visit the "FIND A PROVIDER" Web page (GapInc.Careington.com).
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.
How do I cancel my membership?
If for any reason you are dissatisfied with the plan and wish to cancel and obtain a refund, you can submit a written cancellation request. A verbal cancellation is also accepted over the phone by calling (844) 346-8610. If you cancel within the first 30 days of joining, you'll receive a 100% refund less any nominal processing fees, no questions asked.
Careington International Corporation
Attention: Member Services
7400 Gaylord Parkway
Frisco, TX 75034
Fax: (888) 335-7330
Phone: (844) 346-8610